📍387-E Khayaban-e-Firdousi, Block E, Phase 1 Johar Town, Lahore
📞(042) 32294971
🚨Emergency: 0317-7675362

Complaints & Feedback

Home›Complaints & Feedback

💬 Submit Your Complaint or Feedback

We take every complaint and feedback seriously. Your input helps us improve the quality of care at MSK Hospital. All submissions are reviewed by our management team and you will receive a response within 24 hours.

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Received! Thank You

Your submission has been received. Please save your reference number:

MSK-FB-2025-0001

Our management team will review your submission and contact you within 24 hours via your preferred contact method. If you need immediate assistance, please call us directly.

⏱️ Our Response Policy

1
Submission Received — You'll get a reference number immediately confirming we received your complaint or feedback.
2
Review within 4 hours — Our management team reviews every submission the same day it is received.
3
Response within 24 hours — We contact you within 24 hours with an update or resolution to your complaint.
4
Follow-up — For complex complaints, we follow up until the matter is fully resolved to your satisfaction.

📋 What We Handle

Staff behaviour or conduct
Quality of medical care
Billing or payment issues
Cleanliness & facilities
Waiting times
Pharmacy issues
Lab & diagnostic services
Emergency services
Suggestions for improvement

📞 Prefer to Call?

If you prefer to speak directly with our management team, you can reach us through the following channels:

Your Feedback Makes Us Better

At MSK Hospital, every complaint and suggestion is taken seriously and drives real improvements in patient care.

📞 Call: (042) 32294971 💬 Contact Us